Ordering FAQ's

What credit cards does Grace accept?

We accept Visa and Mastercard. COD orders are not accepted. Grace Digital Canada reserves the right to refuse any order

When will my order go out?

All orders received before 10:00am EST will be sent out the same day. All order received after 10:00am EST will be sent out the following business day. Please note this when checking out if you require expedited shipping. Please don’t hesitate to contact us if you would like further clarification at 1-800-461-1975.

Is shopping at Grace Digital Audio safe?

Shopping at Grace Digital Audio is very safe. Grace Digital Audio takes advantage of Secure Socket Layers (SSL) to encrypt all transactions that require personal information. The industry standard for security, SSL scrambles user data, including names, credit card numbers, and addresses, so that it cannot be read as it travels over the Internet. As you navigate through the site, you will be notified with pop-up messages or with the secure lock symbol in your browser when the information you are submitting will be sent via SSL. You can also check the security of your Internet session by looking at the bottom of your browser; if a "locked" padlock icon appears, you are on a secure page; if the padlock icon is "unlocked," you are not on a secure page. We also use extra security features like a Logout process that helps keep you safe on public computers.

What is my risk of using Credit Cards on this site?

We take great care in processing our customer’s online orders. Our talented staff looks at every order in great detail to making sure every bit of information is correct. The customer can rest assured that we take every measure to secure their personal information.

If we find inconsistencies with any of our orders, we will contact the credit card company and the individual involved and make sure we get the situation is quickly rectified.

Though you have probably heard stories about online scams, research has shown that credit card holders are more likely to be victimized when at restaurants or department stores than when shopping online. The vast majority of credit card abuse reported on the Internet involves fraudulent vendors and companies, not hackers.

How does your 30-Day Money Back Guarantee work?

We back all our shippable products with a "no questions asked" 30-Day Money Back Guarantee. If you are dissatisfied for any reason just call Customer Service at 1-800-461-1975 for a return authorization number. Return shipping costs are not included and are the customer’s responsibility.